Shipment and Payment

Shipping:

1. How long will it take my order to arrive?
No order is guaranteed to be shipped out the same day it is placed due to either payment processing or other orders pending. All post carriers make deliveries only Monday through Friday, except holidays. All orders are subject to 1-2 day shipping delay due to other orders pending or products may be back ordered.

2. Can orders be shipped to a different address other than my billing address?

Yes, all orders can be shipped to any address you provide us with.

*No P.O. Boxes: Please provide us with an
alternative shipping address. (ONLY Residential and Business address accepted)

3. How can I track my order?
Please click on My Order Status and follow the instructions on that page. Please enter your E-mail Address and Password on the space provided and click Sign In. Once you click on your recent order, you will find a Tracking Number. You may visit their site to track your item.

4. Why am I being charged so much for International Shipping?
We are currently offering both UPS (for $90) and CHPO ($30) as shipping options for our customers. Our ENTIRE order for International Customers ships out for $90 (UPS) or $30 (CHPO). That price is not only for one item but for the ENTIRE order regardless of how many products are purchased. Please e-mail us
cusThis email address is being protected from spambots. You need JavaScript enabled to view it. if you think the charge of $90 with UPS it too much for your location. If you provide us with your address we will check with UPS and let you know within 24hrs if we can offer a lower shipping cost.

6. Do you
combine shipping if a customer wants to add products to an
order that has already been placed?
No, a customer must place a separate order and pay for separate shipping.
This is due to the delay that is caused when the order that was placed is ready to be
shipped. This is our busiest time of the year and we would like to send our
customers their orders on time. Therefore we ask our customers to please place
separate orders if they would like to purchase other items. This is major setback for
us when we process the orders. There will be NO exceptions.

Payments:

1. What forms of payments do you accept? We accept PayPal, bank
wire transfer and Moneybookers