Q&A

 

 Products:

1. Is Your Merchandise Made With Real Silver?

Yes, it is. All of our merchandise is made with genuine 925 sterling silver.

 

2. How can I specify the Ring Sizes for an order that I place online?

 

The sizes and quantities available in stock for each ring can be viewed on the individual product page. Rings that do not show sizes are free size (adjustable). We refer and apply the following international standard ring sizes, So you can always check the exact size that you need. the size of the rings in our site is the US size.

 

3. Do you have a print catalog?

We do not offer a print catalog. They're too expensive to print and maintain, and we'd have to pass that cost onto our customers. Maintaining our catalog on our website instead of in a print catalog also allows us introduce new styles frequently throughout the year.

 

4. How Are Your Prices So Low?

We source our merchandise directly from manufacturers around the world, and we run a very efficient operation. This keeps our costs low, and we pass that savings on to our customers.

 

 

Order:

1. Do You Ship Worldwide?

Yes we do! We have customers in nearly 50 countries around the world.

 

2. How can I place an order?

After you have finished shopping, click on My Shopping Cart on the top right corner to begin placing your order. Every item you have selected will automatically appear in your shopping list. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.

 

 

3. When Will My Order Ship?

Orders placed by 3pm GMT+8 on a business day will be shipped the same day. On rare occasions, we'll hold an order for 1-2 days if we're waiting on new inventory.

 

4. Can I change my order before checking out?

 

Yes, you may add more products or remove an item from your Shopping Cart before you check out. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.

 

5. Do you ship orders on weekends or international Holidays?

 

We DO NOT ship any orders during weekends or holidays. We do accept online orders 24 hrs a day

7 days a week. If orders are placed online during the weekends or during a holiday, they will be shipped until the next business day.

 

6. Can I place an order by phone?


We apologize for any inconvenience this may cause, but we can ONLY accept orders through the Internet for Security purposes. We have a High Security which protects our customer's payments. Through this process we make sure our customer's order is complete and they have proof of their payment.

 

7. What is the minimum to place an order?

 

There is NO minimum order to purchase items from our web site.

 

8. Do you charge sales tax on orders?

 

There is no sales tax on orders except those sent to addresses in California.

 

Are there any discounts offered if I purchase big quantities?

 

Yes. We do offer discount for larger orders, the larger the order the greater the discount percentage, please check our Discount Policy for more details.

 

 

My Account:

1. How can I create an account?
You may create an account once you are finished shopping and proceed to Check Out. You may also click on My account or Register Now to create your account instantly.

2. What personal information will be required to become a member?

As part of our Privacy Policy we guarantee our customers that ALL of their information is kept confidential. We ask for certain information from our customers to process our orders such as the fallowing: Your Personal Details such as Name, Last Name, Shipping and Billing Address, Contact Information such as phone and e-mail address, your Password and Company Details (optional).

3. What can I do if I forget my Password?

You can click on the Password Forgotten link and type in your e-mail address. You will receive an email from us giving you your password.

Shipping:

1. How long will it take my order to arrive?
No order is guaranteed to be shipped out the same day it is placed due to either payment processing or other orders pending. All post carriers make deliveries only Monday through Friday, except holidays. All orders are subject to 1-2 day shipping delay due to other orders pending or products may be back ordered.

2. Can orders be shipped to a different address other than my billing address?

Yes, all orders can be shipped to any address you provide us with.

*No P.O. Boxes: Please provide us with an
alternative shipping address. (ONLY Residential and Business address accepted)

3. How can I track my order?
Please click on My Order Status and follow the instructions on that page. Please enter your E-mail Address and Password on the space provided and click Sign In. Once you click on your recent order, you will find a Tracking Number. You may visit their site to track your item.

4. Why am I being charged so much for International Shipping?
We are currently offering both UPS (for $90) and TPS ($30) as shipping options for our customers. Our ENTIRE order for International Customers ships out for $90 (UPS) or $30 (USPS). That price is not only for one item but for the ENTIRE order regardless of how many products are purchased. Please e-mail us This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it. if you think the charge of $90 with UPS it too much for your location. If you provide us with your address we will check with UPS and let you know within 24hrs if we can offer a lower shipping cost.

6. Do you
combine shipping if a customer wants to add products to an
order that has already been placed?
No, a customer must place a separate order and pay for separate shipping.
This is due to the delay that is caused when the order that was placed is ready to be
shipped. This is our busiest time of the year and we would like to send our
customers their orders on time. Therefore we ask our customers to please place
separate orders if they would like to purchase other items. This is major setback for
us when we process the orders. There will be NO exceptions.

Payments:

1. What forms of payments do you accept? We accept PayPal, bank
wire transfer and Moneybookers

Policies:

1. Do you have a Return and Policy?
Yes we do, Ladystreets has a 14 Day Return Policy after the receiving date on every package shipped. If the item is shipped to us after those 14 days, the customer will not receive any refund for the item(s) returned and the item(s) will be mailed back to customer. If you are not satisfied with the product you can email us at
This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you further instructions to return your item.

 

NOTE: Our Exchange Policy is only limited to exchanging our rings for a different size. Items cannot be exchange for a different model or item due to the price differences. Any item applicable for an exchange may only be returned once. After the first exchange, customer must pay the shipping charge for a second exchange. All other returns will only be refunded back to the credit card that was used during the purchase transaction.

 

All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund will be made and customer will be sent back item returned. If items are returned without their original packaging, customer will be charged 15% restocking fee. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee. This fee will also be applied to any orders returned without an invoice or any items returned without their original packaging.

2. How do I return my order(s)?

We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will send you your product with FREE shipping if it is the FIRST time you return any items.

3. Do you have a Privacy Policy?
We respect our customers and their privacy, which is why all the information we get from our customers is confidentially kept and not given to any other third party. We ask for certain information from our customers to process our orders and to help us provide them with special offers, newsletters and better Customer Service.

4. What is your Security Policy?
Your security is our number one priority and therefore we make sure all your personal information is absolutely secure. Ladystreets ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.